Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number and contact details
• Billing and payment information
• Delivery or installation details
• Information you provide through forms, customer surveys or enquiries
• Technical information such as your IP address, device type, browser type and usage patterns on our website

We only collect information that is reasonably necessary for our functions and services.

2. How We Collect Your Information

We collect information in several ways, including:

• When you provide it directly (for example, when you make a purchase, request a quote, or contact us)
• When you interact with our website (through cookies and analytics tools)
• From third parties where you have given consent or where it is otherwise lawful

3. How We Use Your Information

We use personal information for purposes such as:

• Providing products and services to you
• Processing payments and orders
• Responding to enquiries and providing customer support
• Improving our website and services
• Sending you updates, offers or marketing (where you have opted in)
• Complying with legal and regulatory obligations

4. Disclosure of Your Information

We may share your personal information with:

• Service providers and contractors that assist us in running our business
• Payment processors and logistics providers
• Professional advisers (lawyers, accountants)
• Government authorities where required by law

We do not sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes physical, technical and administrative safeguards.

However, no data transmission over the internet can be guaranteed as fully secure. You use our services at your own risk.

6. Overseas Disclosure

Some of our service providers may be located overseas. Where your information is transferred outside Australia, we will take reasonable steps to ensure it is handled in accordance with this policy and the APPs.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details below. We may require verification of your identity before processing your request.

8. Cookies and Analytics

Our website uses cookies and third-party analytics services to improve functionality and measure website usage. You may disable cookies through your browser settings, though this may affect your experience on our site.

9. Direct Marketing

We may send you marketing communications if you have provided consent or if permitted by law. You can opt out at any time by following the unsubscribe instructions in our communications or contacting us directly.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au