Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Scope of Warranty

This warranty applies to EasyShroud prefabricated window shrouds purchased in Australia for residential or commercial use.

We warrant that our products will be free from defects in materials and workmanship from the date of purchase, subject to the exclusions below.

What is Covered

Structural defects in the shroud material
Manufacturing faults affecting fit or assembly

What is Not Covered

This warranty does not cover:

Normal wear and tear
Changes in appearance, including fading, staining or discolouration
Damage caused by incorrect installation, misuse, neglect or modification
Damage resulting from accidents, fire, flood or other external factors beyond our control
Costs of removal, reinstallation, or transport of the product

How to Make a Claim

To make a warranty claim, please contact us with:

Proof of purchase (invoice or receipt)
A description of the issue and supporting photographs

We may require you to return the product for inspection. Costs of returning the product to us are at your expense unless otherwise required by law.

Remedies

Where a valid warranty claim is accepted, we will, at our option:

Repair the product; or
Replace the product; or
Provide a refund.

Contact Information

For warranty claims and enquiries:

Email: sales@westberg.com.au

Phone: (03) 9459 4600